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  • Can I track my order?
    Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you will receive an email with a tracking number after your order ships. Once you receive the shipping confirmation email, please allow up to 48 hours for tracking information to be updated on the shipping carrier's website. We recommend tracking your order to ensure it is delivered successfully.
  • What types of payment do you accept?
    Bobin accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks, money orders, or international credit cards. We are currently unable to process any credit cards that are billed to an address outside of the United States, or Canada.
  • Do you charge sales tax?
    Sales tax varies by county and are calculated according to the order subtotal.
  • Will there be any delays with shipping, returns, or exchanges because of COVID-19?"
    While our order processing times are back on track, we continue to experience challenges in certain parts of the country so you may experience a delay in receiving your order. Unfortunately, this is out of our control, but we are doing our best to get shipments delivered as quickly as possible!
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